Returns
Returns
Time for reflection / return
It may happen that you want to return an order. Perhaps because the product does not like you or maybe there is another reason why you would not want the order after all. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason. Exceptions to this are products that are made to your specifications and whether products that are subject to spoilage and whether for hygienic reasons can not be returned.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount of the item in question, including shipping costs, if no other items have been ordered. Only the costs for returning from your home to our "the web shop" are for your own account. These costs are approximately minimal €6.95 per package, for the exact rates consult the website of your carrier. We advise you to return your shipment insured. If you make use of your right of withdrawal, the product will be returned to us “the entrepreneur” with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us via the withdrawal form and or by email to, info@wagenhofmodeltoys.nl and / or our contact form. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged on return.
Exchange product?
Do you want to exchange your product? That is not a problem at all. You can contact info@wagenhofmodeltoys.nl for this or use the “withdrawal form”. You do bear the costs for returning the product yourself. We advise to insure your shipment against loss and or damage.
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The Netherlands, Belgium
Germany / Austria
Finland
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